Subject: New Reply Received - Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 07 Apr 2021 17:13:28 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto" style="direction: ltr; margin: 0px; padding: 0px; font-family: sans-serif; font-size: 11pt; color: black">
Dear Support Team <br>
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Thanks for your time and concern.<br>
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I will attach the voucher and my previous invoices.<br>
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<img id="1aa7aa07-b3c3-4982-a0ea-b868af532e78" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwODkzNzMyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.q1CcfK6_-0k3ywzjZg6dn7SzxmLIguUC32HvnAgLXTU" alt="Image" style="max-width: 100%">
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<img id="fda013df-a4e8-47cf-a6cf-32e2af7903bf" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwODkzNzMyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C89Tq-ncRNHtnHN6tNnWRg9lV_4t005M-qjsTUX_DmE" alt="Image" style="max-width: 100%">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 7, 2021 7:14:21 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2368530] - Feedback or suggestions
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<div dir="ltr">Hi Maysoon,<br>
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Thanks for getting in touch with us.<br>
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We are very sorry for the unpleasant experience you had to face due to our service at the store. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.<br>
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However, we request you to kindly share some details of the voucher and the snaps of the voucher so that we can see it clearly and check it.<br>
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Please be informed that undergarments are non returnable products and can not be returned. However, in this COVID period it is also not safe for you as we as for other customers to re touch the items again and again.<br>
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Please be assured we will look in to the matter and we will do out best to make it resolved.<br>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367526