Subject: New Reply Received - Re: Your payment is being processed
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 17:15:45 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: Your payment is being processed  Ticket comment <div>Thank you. Can you please cancel the attached order, cash on delivery coz i ordered again as I dont want to loss the item.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwODUxMzUzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EL-ekXLSaCJF7dzc30J8pVCN95SD6GFmg67xLhWF2D4"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 6 Apr 2021, at 6:57 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Estela,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9648623079) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9648623108).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2361422