Subject: New Reply Received - Late C&C esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 04:39:26 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Late C&C esc  Ticket comment <div dir="auto">نعم شكرًا جزيلا </div>
<div dir="auto">لقد تم حلها </div>
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<div dir="auto">شكرا سنتربوينت ☺️</div>
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<div>On Tue, 6 Apr 2021 at 1:20 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2337122</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2337122<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Nada,<br><br>Thank you for your patience.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience you faced.<br><br>We would like to inform you that ​your order is now ready for pick up from the store but it was not marked ready due to some IT issue. </div>
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<div dir="ltr">We request you to kindly visit the store for the collection of the order.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2337122