Subject: New Reply Received - return escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Apr 2021 19:57:53 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  return escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/skCptqxm22PuknJDZXy9Tg~~/AALN9wA~/RgRiSfw8PVcDc3BjQgpgZ7zIaGAu8rmMUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
<br>
<br>
Kindly note that the order is already set to be returned and it is currently on its way to your warehouse. We will do our best to have the order returned as soon as we can. <br>
<br>
<br>
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Best regards. 
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<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>3/4/2021 11:20 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2342071] - return escalation<br>
 
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<div dir="ltr">ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2342071" rel="noreferrer">#2342071</a> </div>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late Delivery to WH<br>
Order Date : Mar 22, 2021<br>
Order ID: 6287024585<br>
Tracking ID: SD001471875<br>
Assistance Required: Need Urgent Delivery to WH<br>
Issue Description: Please return the order to WH on priority as customer needs the refund for my credit.<br>
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Regards,</div>

<div dir="ltr">Humayun.</div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/-hEpIEkuXiGIR6mAVaK3lg~~/AALN9wA~/RgRiSfw8PlcDc3BjQgpgZ7zIaGAu8rmMUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2342071