Subject: Re: Drop Payment - 2177591
From: MOHAMMAD HUMAYUN <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 3 Apr 2021 10:34:46 -0700 (MST)

Hi Team, 

Any Update ? case is pending from a month. 

Regards, 
Humayun. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "MOHAMMAD HUMAYUN" <[email-masked]> 
Sent: Sunday, March 14, 2021 4:38:45 PM 
Subject: Drop Payment - 2177591 

Hi Team, 

Kindly assist to check regarding the drop payment, transaction details are as follows as shared by the customer, also attaching the bank receipt that customer has shared for this transaction: 

1. Amount Deducted (159 Riyal) 
2. Date of Deduction (02/02/2021) 
3. Customer's Email address ([email-masked]) 
4. Authorisation Code and Bank Statement showing the exact deduction. (MADA ONLINE TRANSACTION 02MAR21 POSA896 11:38:19 ARBS2I04 Riyadh ALRAJHI LandMark MADA CARD NO: ***794 A89664664 ATM) 

Please check and advise if we have received this amount. If so, please assist to refund the same for the customer. 

Thank you for your help! 

Regards, 
Apoorv