Subject: Ticket Assigned - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 12:27:18 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Feedback or suggestions Dear Team, 
This is to bring to your notice that our shopping experience dated - 27th March 2021,  at one of your store - Centrepoint at Me'asm city centre was not at all pleasant.

At the billing counter we get to know that the shop is not accepting credit cards due to technical errors.  The staff at the counter was not at all sympathetic / empathetic at the inconvenienced caused to customers. 
As there was no option left but to pay by cash, we paid . then when we requested for gift wrapping , we were told to pay 10 dhs to buy the paper. 
Firstly, this is very down market way to earn money and it turns off customers. Under normal circumstances, we would have paid , however we requested the staff to consider the inconvenience caused to us and they should offer a complimentary gift wrapping .
 Also, we suggested that the shop should inform customers at the entrance about the Credit card issue so customers can decide before investing there time for shopping. 

We saw two customers leaving their shopped things at the counter coz they didn't carry enough cash . 

We requested to speak to store manager. Mr. Dharma  name might be misspelled but he seemed to be Shrilankan origin, was introduced to us as store incharge. 
But to our dissapointment , he was not at all approachable .
 He seriously lack qualities to be a incharge / supervisor. He don't have problem solving qualities. 

such a shame!!! that landmark is not able to have a quality staff at their stores. 

This is really disappointing. we would definitely not choose lifestyle store a our first preference to shop , in future.

Thanks. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2340670