Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 10:20:01 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Reminder!!!<br>
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<div>On Mar 30, 2021, at 2:40 PM, Hussam Alsagaf &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr"> Dear Sir,
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<div>Need to know when you will credit back SR542.51 to my account. This amount was deducted in order  <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>6281388235 which was
 cancelled by you before.</span>
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<font><span style="font-size: 14px">Need amount to be shown in  my credit balance I order to place new order.<br>
</span></font>Regards,</div>
<div>Hussam</div>
<div>0555626717</div>
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<blockquote>On Mar 28, 2021, at 7:25 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Hussam,</div>
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<div>Thank you for reaching out to us.</div>
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<div dir="ltr">We are truly sorry to hear that your order 6281388235 has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this. </div>
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<div dir="ltr">We will initiate a refund for this order. It would take around 4-15 days to reflect in your account.</div>
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<div dir="ltr">We understand you are anxious to get this product as soon as possible. However, the refund will be processed and so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.</div>
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<div dir="ltr">Feel free to get in touch if you need further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2287641