Subject: Ticket Assigned - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 03:34:21 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Dear Babyshop Customer Service Team,

Since 4th March the returned item was already reached in your warehouse.

As per your policy, the processing timeline is 'Paid by card - card issuer may take an additional 2-15 business days to process the transaction." But how come it's the 24th day today and, still we didn't receive the refund. 

You keep on saying, "be assured it will be refunded very soon." How long is that soon?
 Can you let me know how many weeks I need to wait again?

Please process my refund urgently? As I need it urgently before the end of this week.

Regards,

Kimberly Lazar https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2314498