Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Mar 2021 10:15:19 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Thank for the 2 people who really care and want to help to customer like us specifically Mr Raffy of max farwaniya who give his time to help to solve your mistakes in my order and to Mr sheba who received the wrong Item that i return he gives his efforts to whats the real problem is, to Mr. Raffy and Mr Sheba again thank you so much to solve the problem you know what must the company appreciate you guys its not about the order its about helping people you two guys cared the customers i salute both of you.<div dir="auto"><br></div>
<div dir="auto">Thank you </div>
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<div dir="auto">P.S. Don't send courier to pick up the wrong item its already back in the warehouse and the problem is solve already </div>
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<div>On Sat, Mar 27, 2021, 5:35 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Cherry,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We are very sorry for the unpleasant experience you had to face. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.</div>
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<div dir="ltr">However, we can check that a return is already raised for the items you have the issue. Our courier will contact you for the collection of the item within 3-5 business days.</div>
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<div dir="ltr">Your refund for KWD 27.15 will be refunded back in the form of refund voucher.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2310898