Subject: KNET refund - 8240958686
From: MOHAMMAD HUMAYUN <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 27 Mar 2021 05:25:09 -0700 (MST)

Hi Team, 

Order number : 8240958686 
Ticket ID : 2307054 
Hybris Ticket ID : 03917003 

Issue : customer has placed the order on Mar 9, 2021 which was cancelled and amount was captured. Refund was not processed for the same. However, hybris ticket was also created on 11/03/2021 but refund is not processed till yet. 

Note has been given in hybris ticket that " NOT CAPTURED/ Manual bvank rfequest has been sent to the bank on 14/03/2021." Now customer has mailed us and asking for refund. Kindly check and assist on this. 

Regards, 
Humayun.