Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 10:54:45 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6288996543 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966590221612            02:46 PM, 27th Mar                     hi                    Thank you           02:46 PM, 27th Mar                   Mohammad                   Hi , Good Afternoon. Thank you for contacting us. My name is Humayun. How may I help you?            02:48 PM, 27th Mar                   Mohammad                   I can see that you have contacted us regarding the order number 6288996543 ?           02:48 PM, 27th Mar                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6288996543) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6288996592).           02:50 PM, 27th Mar                   Mohammad                   Your new order has been placed with order number 6288996592           02:50 PM, 27th Mar                   Mohammad                   Is there anything else I can assist you with ?           02:50 PM, 27th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2310277