Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 14:51:47 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
MAX Ribbed T-shirt with High Neck and Long Sleeves
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 26, 2021 5:21:23 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Delivery
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2235737</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Sara,<br>
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Thanks for getting in touch with us.<br>
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We are very sorry for the unpleasant experience you had to face. We certainly apologies for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers.<br>
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However, for us to investigate we would request you to kindly share the ​exact name of the item which is not delivered to you so that we can check and investigate further.</div>
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Indeed you have been a loyal customer and we highly value your relationship with us. Please be assured that we have taken your feedback very seriously and forwarded this to the concerned department for a suitable action.<br>
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In case you had anymore difficulties or if there are any other concerns please write back to us and we will get it fixed for you as soon as possible.</div>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2235737