Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 11:50:33 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Waiting for your reply.</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">jaya b</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sun, 21 Mar 2021, 21:56<br>Subject: Re: Returns<br>To: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
</div>
<div dir="auto"><div>Hello Centrepoint<div dir="auto"><br></div>
<div dir="auto">Thanks for your email. </div>
<div dir="auto"><br></div>
<div dir="auto">Attached picture of 1 t-shirt which we used.</div>
<div dir="auto"><br></div>
<div dir="auto">Problem is - the size has expanded and the colour has faded much in one wash.</div>
<div dir="auto"><br></div>
<div dir="auto">We are expecting return for 2 t-shirts which are not used and has the same problem. </div>
<div dir="auto"><br></div>
<div dir="auto">Details of the t-shirts are as follows.</div>
<div dir="auto"><br></div>
<div dir="auto">1. Textured t-shirt with polo Neck and tipping detail - Green - XXL (1)</div>
<div dir="auto">2. Sustainable slim fit Textured polo t-shirt with short sleeves - Grey colour - XXL (1)</div>
<div dir="auto"><br></div>
<div dir="auto">Expecting your support.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Jaya </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, 21 Mar 2021, 11:19 Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2170438</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2170438<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Jaya,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We request you to kindly share the images (snaps) of the items you have the issue and please also share the exact names of the item so that we can check it properly and assist you further.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div></div></div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</div>
</div></div>

</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043205081441'>IMG_20210321_214528.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043205081442'>IMG_20210321_214528.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2170438