Subject: New Reply Received - FW: Missing Item - ORDER 9637635413
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 01:34:59 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  FW: Missing Item - ORDER 9637635413  Ticket comment <div dir="auto">Hi .</div>
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<div dir="auto">What information you need from me?</div>
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<div dir="auto">Mg contact no. is 0543752732.</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>From: Splash &lt;[email-masked]&gt; </div>
<div>Date: 04/03/2021  6:20 pm  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: FW: Missing Item - ORDER 9637635413 </div>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2166554</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2166554<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Katt,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that we have created a return for the incomplete unit you have received. Our courier will contact you for the collection of the item within 3-5 business days.</div>
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<div dir="ltr">Your refund for AED 45.00 will be refunded back in your bank account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2166554