Subject: New Reply Received - For refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 00:51:20 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  For refund   Ticket comment <div>Thank u for the reply ..as per your suggestions &amp; advise I refreshed the app and logged in my laptop but still the same problem <br>I tried to sign in from another phone aswell but still the same problem i still cannot see my credit balance not even the history records of my old refunds kindly please check it and help me with this I request you please .because before is not like this I don’t knw why suddenly this is happening still the same from my site tell your team about my account that there is this problem I cannot see my credit balance .here I’ll send you the picture <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5ODYzODc2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gd3OezmFnQ1FVmgDccSLFFkzuQjllsCp7srds_L5ZsQ"><br>
</div>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4 Mar 2021, at 3:00 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Safira,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that as per our system the amount has been credited in your my credit account and it is showing also. we request you to kindly refresh the app or re install the app once and check it again.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">​You can also login through your PC/laptop to check the my credit balance.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2184254