Subject: Ticket Assigned - Order ID 6485088064 -Refund Issue.
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 10:36:27 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Order ID 6485088064 -Refund Issue. Dear @Malik Ismail<mailto:[email-masked]>, @Escalations Dxbteam<mailto:[email-masked]> @Max<mailto:[email-masked]>

Customer complaining that she didn't receive the order and as per hybris the status pickup complete.
Can you please share POD if the order has been delivered. If this order delivered to other customer can you initiate refund and close this issue.
Customer is following up for her refund from last two months.

Order Number:6485088064
Customer:Reemas Salman (Guest)
Order Created:Apr 22, 2020
Order Delivery Mode:Standard Shipping

Thanks,
Qazi.

From: Malik Ismail <[email-masked]>
Sent: Tuesday, March 2, 2021 4:16 PM
To: Mohammed Athar <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>
Subject: RE: Amount Deducted from Customer Account - Drop Order

Hi Nusaybah,

PFB.

Order ID 6485088064
Amount SAR 410.40
Captured 25-04-2020

Regards,
Malik
From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 2, 2021 10:41 AM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deducted from Customer Account - Drop Order

Hi Nusaybah,

I have checked again with the below card number & I could not find the payment of 410 from the customer.

I would request you to please provide the AUTH code so that we can track the order number & can able to check the exact payment status.

Hi @Malik Ismail<mailto:[email-masked]> can you please to get the order number with the below given details.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 1, 2021 5:27 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deducted from Customer Account - Drop Order

Hi @Mohammed Athar<mailto:[email-masked]> & @Malik Ismail<mailto:[email-masked]>,

Can you check below issue customer visited her bank and shared her bank statement.
As per her amount has been deducted from landmark group with out receiving any order number.
Customer threating that she will raise this in MOC.
Please check and update.

Date:30th April 2020
Card Number : 484783*******5526
Amount: 410.40 SR

Customer orders history:
She placed two order earlier which shipped to her successfully.

  1.  6486852431
  2.  6242930312

Thanks
From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 5:42 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Mangesh Gandhi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deducted from Customer Account - Drop Order

Hi Nusaybah Alzuman,

I have checked the details with the card number & did not find  the below payment received from the customer.

If you can provide me the order number or Auth Code then I can further investigate & let you know the exact status.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 5:34 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Mangesh Gandhi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Amount Deducted from Customer Account - Drop Order

Hi @Mohammed Athar<mailto:[email-masked]>

Is there any update on below issue.
From: Nusaybah Alzuman
Sent: Tuesday, January 26, 2021 10:13 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Mangesh Gandhi <[email-masked]<mailto:[email-masked]>>
Subject: Amount Deducted from Customer Account - Drop Order

Hi @Mohammed Athar<mailto:[email-masked]> @Malik Ismail<mailto:[email-masked]> @Escalations Dxbteam<mailto:[email-masked]> @Mohd Zafar<mailto:[email-masked]>

Please find the attached bank statement for customer.
As per customer on 30th April 2020,  SAR 410.40 deducted from her account but she didn't get any order number and details.
Please have a look into this issue and update is this amount credited in our bank account.
Please find below transaction date and customer cared detials.

Date:30th April 2020
Card Number : 484783*******5526
Amount: 410.40 SR

Thanks
Nusaybah
CenterPoint - Riyadh
Ext: 3738

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