Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 07:26:40 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Delivery  Ticket comment <div>
<div dir="auto">Hello,<br>
<br>
Thank you for your reply. I appreciate it! <br>
<br>
Could you also please confirm if the ETA is 03 March? <br>
<br>
Thanks,<br>
Jeanette</div>
</div>
<div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mar 2, 2021, 00:37 +0400, Splash &lt;[email-masked]&gt;, wrote:<br>
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<div dir="ltr">
<div dir="ltr">Hi Jeanette,<br>
<br>
</div>
<div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9638916879) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9638919584).<br>
<br>
The payment has been captured only once from your account which is for the new successfully placed order.<br>
<br>
Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div><br></div>
<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2171986