Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 21:36:05 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Returns  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId6c8d6563-0be4-434d-b250-6559a64d04d1" class="inline-image-global inlined-image-cid-6c8d6563-0be4-434d-b250-6559a64d04d1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NzMyMTAxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xgLBquSkNscat00vWk1sB511csUoXErgvY0ejojYakU" style="width:100%;max-width:800px"><br>
</div>Dear Mr <div id="yMail_cursorElementTracker_1614634188340">Please find the attached receipt </div>
<div id="yMail_cursorElementTracker_1614634195803">I know photo not clear more engouh <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId8de90a68-e5a5-4849-aa8b-71ab2de5cabd" class="inline-image-global inlined-image-cid-8de90a68-e5a5-4849-aa8b-71ab2de5cabd" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NzMyMTAxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WdfivfxUa5PZzrZjrKq7m9PFFxNOz0Kp2GCRb-WE_OE" style="width:100%;max-width:800px"><br>
</div>2nd photo may be clear little</div>
<div id="yMail_cursorElementTracker_1614634306704">Please check your system </div>
<div id="yMail_cursorElementTracker_1614634322789">Refund on Emirates mall center point </div>
<div id="yMail_cursorElementTracker_1614634335696">On 29 _1_2021 </div>
<div id="yMail_cursorElementTracker_1614634349438">On time near 00 06  am  before closing </div>
<div id="yMail_cursorElementTracker_1614634371295">Auto code  722954 </div>
<div id="yMail_cursorElementTracker_1614634410935">Amount 256 dhs </div>
<div id="yMail_cursorElementTracker_1614634418903">Paid by master card starting 5327 </div>
<div id="yMail_cursorElementTracker_1614634519464">Please update </div>
<div id="yMail_cursorElementTracker_1614634524012">Thanks</div>
<div id="yMail_cursorElementTracker_1614634315640">
<br><div id="ymail_android_signature">Ramadan Ezzat Ali<br>Project's Manger             <br>Emirates Sands Contracting Company L.L.C<br>Mobile . +971554439404<br>Tel no. 04-3412444<br>Fax No. 04-3400858<br>P.O. Box 15453 – Dubai U.A.E<br>[email-masked]<br><a href="http://www.esands-uae.com" rel="noreferrer">www.esands-uae.com</a><br><br>    </div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 2 Mar 2021 at 1:19 am, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3977827210"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2157381</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2157381<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mohammad Humayun : </div>
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<div>Hi Ramadan,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we have checked with the following email address: and we are unable to locate any order with us. We request you to please share with us your exact order number so that we assist you with this accordingly.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span>The Support Team</span></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2157381