Subject: New Reply Received - Refund
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 20:48:15 +0000 (UTC)

Hi Mohammad Humayun,  The customer has responded to the ticket.  Refund  Ticket comment <div dir="auto">Dear max <div dir="auto">Thanks for ur time , yes I have change my facebook email id recently , since that it's showing as a new account , my problem I have some credit note balance there in old account , now can't  access  that account , in this case is it possible to transfer my credit note to my new account , my facebook  profile , mobile number , bank account all same .. only i change my email id it was (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> )  now (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) .. kindly help me thanks </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 25 Feb 2021, 11:37 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Muhammed,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.<br>2. Enter your registered email address.<br>3. Check your registered email inbox/spam folder.<br>4. Click on the password reset link and change your password.<br>5. You can login now with your new password<br><br>Please do not hesitate to write back to us if the issue still persists. We will be happy to investigate further.<br><br>If you have changed the email that will work as a new account you can not link both the accounts in one.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<b>The Support Team.</b>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2140639