Subject: New Reply Received - Order ID: 9635179197 Item Inquiry
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 17:28:47 +0000 (UTC)

Hi Mohammad Humayun,  The customer has responded to the ticket.  Order ID: 9635179197 Item Inquiry  Ticket comment <div dir="auto">Thank you for your response, truly appreciate it.<div dir="auto"><br></div>
<div dir="auto">Can I request to change item only, if not possible just make it voucher, not money back. My son will buy again for sure.</div>
<div dir="auto"><br></div>
<div dir="auto">I hope you reconsider my request.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Chris</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 24 Feb 2021, 9:24 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Christian,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We would like to inform you that we ​have raised a online return request for the item you have the issue. However, an email has been sent to you for updating the address please update your address through that email. As you will update the password our courier will contact you within 3-5 business days for collection of the item.</div>
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<div dir="ltr">Your refund for AED 48.00 will be refunded back in your bank account.</div>
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<br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125196