Subject: New Reply Received - Need to exchange size
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 05:13:58 +0000 (UTC)

Hi Mohammad Humayun,  The customer has responded to the ticket.  Need to exchange size   Ticket comment <div dir="ltr">Hello </div>
<div dir="ltr">This is the number of my order <a href="https://www.maxfashion.com/ae/en/my-account/order/9632920541?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="-webkit-text-size-adjust: auto; caret-color: rgb(0, 185, 229); font-family: Helvetica, Arial, sans-serif; font-size: 15px; color: rgb(0, 185, 229); text-decoration: none" rel="noreferrer">9632920541</a>
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<div dir="ltr">And I attached a photo for the item I had a problem in its size, and need to exchange from size 18 to size 16.</div>
<div dir="ltr">Best regards </div>
<div dir="ltr">Yasmin <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NTU2ODk0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wH89q6dF016OL5QgPwWd_Gwwo5UPQ_q8xmH0RDZ4TaA">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Feb 2021, at 12:19 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2109927</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Yasmin,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that exchange is not possible for the Max products. However, return and refund can be done for the same. Your can raise online return request and as well as return the items in store also.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2109927