Subject: New Reply Received - Part of the delivery was not as requested - Order No. 9634696333
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 01:56:39 +0000 (UTC)

Hi Mohammad Humayun,  The customer has responded to the ticket.  Part of the delivery was not as requested - Order No. 9634696333  Ticket comment <div dir="auto"><font>Hi</font></div>
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<font>No action is required from my end as per the e-mail you are referring to. The action is with you. </font><span style="font-size:small">Your courier should contact me and that yet to happen</span>
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<div style="font-size:85%; color:#575757">Regards,</div>
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<div style="font-size:85%; color:#575757">Mazen Saadah</div>
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<div style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
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<div>-------- Original message --------</div>
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<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 24/02/2021 5:20 am (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Part of the delivery was not as requested - Order No. 9634696333 </div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2108042</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Mazen,<br>
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Thanks for getting in touch with us.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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We would like to inform you that we have created a return request for the item you have the issue. Our courier will contact you for the collection of the item within 3-5 business days.</div>
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<div dir="ltr">Your refund for AED 27.00 will be refunded back in your bank account.<br>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108042