Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 07:58:15 +0000 (UTC)

Hi Mohammad Humayun,  The customer has responded to the ticket.    Ticket comment <div class="ydp8e42e818yahoo-style-wrap" style="font-family: garamond, new york, times, serif; font-size: 13px">
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<div dir="ltr" style=""><font>Thank you for the follow-up. Your staff came to my address and collected the item to be returned.</font></div>
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<div class="ydp8e42e818signature" style=""><font style="background-color:rgb(253, 248, 105)" color="#652191">Best regards. <br>____________________________________________ <br>Sudakshina</font></div>
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<div>On Tuesday, 23 February 2021, 03:19:21 GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2108142</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Sudakshina,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We would like to inform you that your refund for KWD 18.50 has been processed on 18/02/2021 with the transaction ID 169999990092546225. The amount will take 2-15 business days to be reflect back in your account.</div>
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<div dir="ltr">For your incomplete unit of item 161061527 - - Set of 3 - Solid Trunks with Elasticised Waistband we have created a return request. Our courier will contact you for the collection of the item within 3-5 business days.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108142