Subject: New Reply Received - Part of the delivery was not as requested - Order No. 9634696333
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 07:27:51 +0000 (UTC)

Hi Mohammad Humayun,  The customer has responded to the ticket.  Part of the delivery was not as requested - Order No. 9634696333  Ticket comment <div dir="auto">
<br>
</div>
<div dir="auto"><font>Hi,</font></div>
<div dir="auto"><font><br>
</font></div>
<div dir="auto"><font>Please be advised with the following:</font></div>
<div dir="auto"><font><br>
</font></div>
<div dir="auto"><font>Order number: 9634696333</font></div>
<div dir="auto"><font>Item and price are as per the below screenshot</font></div>
<div dir="auto"><font><br>
</font></div>
<div dir="auto"><img height="82" width="248" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NDczODYxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yrXKlyDNPAlXXHkvmLQtyK9tknceZ7xfthkm3vTxkB0" id="HEV1613978744364" style=""></div>
<div dir="auto">
<br>
</div>
<div dir="auto"><font>As I mentioned earlier, what I have received are slip underwears instead of briefs.</font></div>
<div dir="auto"><font><br>
</font></div>
<div dir="auto"><font><br>
</font></div>
<div id="composer_signature" dir="auto">
<div style="font-size:85%; color:#575757">
<br>
</div>
<div style="font-size:85%; color:#575757">Regards,</div>
<div style="font-size:85%; color:#575757">
<br>
</div>
<div style="font-size:85%; color:#575757">Mazen Saadah</div>
<div style="font-size:85%; color:#575757">
<br>
</div>
<div style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
</div>
<div dir="auto">
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; 
</div>
<div>Date: 22/02/2021 3:54 am (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2108042] - Part of the delivery was not as requested - Order No. 9634696333
</div>
<div>
<br>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Mazen,<br>
<br>
</div>
<div dir="ltr">
<div>
<span rel="tempredactor" style="font-size:14px">Thank you for reaching out us.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br>
</span></div>
<div></div>
<div>
<span rel="tempredactor" style="font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br>
</span></div>
<div>
<span rel="tempredactor" style="font-size:14px"> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span><br>
</div>
<div>
<br>
</div>
<div>
<span rel="tempredactor" style="font-size:14px">We would also request you to provide us some snapshots of the wrong item you received.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br>
</span></div>
<div>
<span rel="tempredactor" style="font-size:14px"> We look forward to hearing from you.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br>
</span></div>
<div>
<span rel="tempredactor" style="font-size:14px"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br>
</span></div>
<div>
<span rel="tempredactor" style="font-size:14px"> Your friends,</span><br>
</div>
<div><span rel="tempredactor" dir="ltr" style="font-size:14px"> The Support Team.</span></div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2108042