Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 19:39:46 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:08 PM, 20th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            11:08 PM, 20th Feb                     User                    Can you plz check l just ordered  but seems two ordering and l have some credit on my card around 3kd but didn't understand if I used it or not as it showing two different  orders but with same things.           11:10 PM, 20th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           11:11 PM, 20th Feb                     User                    Sure           11:11 PM, 20th Feb                     User                    Just a second           11:11 PM, 20th Feb                   Mohammad                   sure           11:12 PM, 20th Feb                     User                    82326960849           11:12 PM, 20th Feb                   Mohammad                   Please allow me to check it for you.            11:13 PM, 20th Feb                     User                    82326974223           11:13 PM, 20th Feb                     User                    Both have different total amounts           11:13 PM, 20th Feb                   Mohammad                   both numbers are not correct           11:13 PM, 20th Feb                   Mohammad                   please share your emai;           11:13 PM, 20th Feb                   Mohammad                   email           11:13 PM, 20th Feb                     User                    Email or mob num....as l receive mess on my ph not on email           11:15 PM, 20th Feb                     User                    516 72611           11:16 PM, 20th Feb                   Mohammad                   then also you have used any email           11:16 PM, 20th Feb                   Mohammad                   i want that email to track the orders           11:16 PM, 20th Feb                     User                    I only received SMS on ph           11:17 PM, 20th Feb                     User                    I ordered 15 min ago and I received that my or6is ready for pickup           11:17 PM, 20th Feb                   Mohammad                   please re cehck the order number and tell me again           11:18 PM, 20th Feb                     User                    I will  check my settings that which email I used for this acc6.....wait for a min plz.           11:18 PM, 20th Feb                   Mohammad                   sure           11:19 PM, 20th Feb                     User                    Is it possible  I can send you screenshot here for order?           11:20 PM, 20th Feb                   Mohammad                   sure           11:21 PM, 20th Feb                     User                    But attaching  sing is not working on this page           11:21 PM, 20th Feb                   Mohammad                   just write down the order number           11:22 PM, 20th Feb                     User                    8236960849           11:23 PM, 20th Feb                   Mohammad                   Please allow me to check it for you.            11:23 PM, 20th Feb                     User                    82326974223           11:23 PM, 20th Feb                   Mohammad                   8236974223 this is the order number which is on validation cancelled           11:24 PM, 20th Feb                   Mohammad                   8236960849 this is successfully placed           11:25 PM, 20th Feb                     User                    Ok           11:25 PM, 20th Feb                   Mohammad                   and my credit was 3.3 used           11:25 PM, 20th Feb                   Mohammad                   which is refunded           11:25 PM, 20th Feb                     User                    So l uesd my credit  3kd on the cancellation one....didn't u understand what happen and how it place twice           11:26 PM, 20th Feb                     User                    It was used on the the cancellation one and total amount was 14.50           11:27 PM, 20th Feb                     User                    The other was 16.83 ....sorry didn't understand           11:28 PM, 20th Feb                     User                    Will the refund show now or af4wr some time?           11:28 PM, 20th Feb                     User                    Its saying your credit is zero           11:30 PM, 20th Feb                   Mohammad                   it was on validation           11:30 PM, 20th Feb                   Mohammad                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8236974223) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8236960849).           11:31 PM, 20th Feb                   Mohammad                   Is there anything else I can help ?           11:32 PM, 20th Feb                     User                    So when will  l receive  the amount on my account?           11:35 PM, 20th Feb                   Mohammad                   amount was debited only once           11:36 PM, 20th Feb                   Mohammad                   not twice           11:36 PM, 20th Feb                   Mohammad                   Is there anything else I can help ?           11:37 PM, 20th Feb                     User                    No problem will call and resolve the issue as the cat box is not showing what I m writhing and l have to back again n again.           11:38 PM, 20th Feb                     User                    Thanks           11:38 PM, 20th Feb                     User                    Chat box.           11:39 PM, 20th Feb                   Mohammad                   ok welcome           11:39 PM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131610