Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 17:58:01 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:47 PM, 20th Feb                     User                    I have placed an order but since it didn't go through i placed an order again           09:47 PM, 20th Feb                     User                    I got charged for one order           09:47 PM, 20th Feb                     User                    The other is showing verifying payment           09:47 PM, 20th Feb                     User                    I want to Cancel that order           09:48 PM, 20th Feb                     User                    As its the same order which has been charged           09:48 PM, 20th Feb                     User                    H           09:51 PM, 20th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            09:52 PM, 20th Feb                     User                    Hi           09:53 PM, 20th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           09:53 PM, 20th Feb                     User                    Sure           09:53 PM, 20th Feb                     User                    9636954977           09:54 PM, 20th Feb                   Mohammad                   Please allow me to check it for you.            09:54 PM, 20th Feb                     User                    9636968019 is already paid for           09:54 PM, 20th Feb                   Mohammad                   it is stuck on verifying payment           09:55 PM, 20th Feb                   Mohammad                   please wait for some time           09:55 PM, 20th Feb                     User                    Yes so can you cancel it           09:55 PM, 20th Feb                     User                    As I have already placed another order and its paid           09:55 PM, 20th Feb                   Mohammad                   till it gets cancelled or sucessfull           09:55 PM, 20th Feb                   Mohammad                   no the cancel option is not coming           09:55 PM, 20th Feb                   Mohammad                   may be it will get cancelled as the amount is not yet captured           09:56 PM, 20th Feb                     User                    What if it processed           09:56 PM, 20th Feb                     User                    Can I cancel           09:56 PM, 20th Feb                   Mohammad                   it will not           09:57 PM, 20th Feb                   Mohammad                   as the authorization is also not there           09:57 PM, 20th Feb                     User                    Ok           09:57 PM, 20th Feb                   Mohammad                   Is there anything else I can help ?           09:57 PM, 20th Feb                     User                    No thanks           09:57 PM, 20th Feb                   Mohammad                   welcome           09:57 PM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131325