Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 17:21:56 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good Evening           08:56 PM, 20th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:59 PM, 20th Feb                     User                    Hi Mohamed           08:59 PM, 20th Feb                   Mohammad                   hello           09:01 PM, 20th Feb                     User                    I bought Philips Avent bottle steriliser4in 1  from babyshop MOE and as the seller told me that it has the dryer features when asked what is the difference between 4 in 1 and 3 in 1, considering that was searching for a baby bottle steriliser which has the dryer feature and was confused between philips avent vs Dr Brown's steriliser, so she told me that philips avent is the best seller and both have the dryer feature           09:02 PM, 20th Feb                     User                    so blindly I bought it as advised and went home unboxed it and discharged the box           09:04 PM, 20th Feb                     User                    after few days I needed it so I used it but after finishing the cycle I was surprised that it didn't dry the bottle as it supposed to do           09:05 PM, 20th Feb                   Mohammad                   I can understand the situation           09:06 PM, 20th Feb                     User                    I thought I might didn't follow the instructions right i searched and was shocked that it doesn't have the drying feature from the beginning!!!           09:06 PM, 20th Feb                   Mohammad                   You can visit the store and ask them that it is not working as per the description however they can change or replace the item as it must be under warrenty           09:07 PM, 20th Feb                     User                    so now I'm without the box and the receipt and i want to change it with Dr brown's           09:07 PM, 20th Feb                   Mohammad                   without the box and receipt ?           09:08 PM, 20th Feb                   Mohammad                   I am not sure without the box and receipt will they accept it or not           09:08 PM, 20th Feb                     User                    yah           09:08 PM, 20th Feb                     User                    yah that's why am asking her           09:08 PM, 20th Feb                     User                    here*           09:08 PM, 20th Feb                   Mohammad                   but you can visit the same store and ask them once as this a store purchase and they can help you out           09:08 PM, 20th Feb                   Mohammad                   it depends they can replace or they can refuse it           09:09 PM, 20th Feb                   Mohammad                   if you can manage the box then they can do that surely           09:09 PM, 20th Feb                     User                    but I have been told a misleading information from the seller and i was blindly using it           09:09 PM, 20th Feb                   Mohammad                   but without it i am not sure           09:09 PM, 20th Feb                     User                    but how they will refuse           09:09 PM, 20th Feb                     User                    should i keep all the boxes for all the stuff am buying           09:10 PM, 20th Feb                   Mohammad                   as you do not have the box also so may be they can refuse           09:10 PM, 20th Feb                   Mohammad                   but then also try once hopefully they will replace it           09:10 PM, 20th Feb                     User                    i bought something from the store and was told something and I found out that it doesn't have the feature           09:10 PM, 20th Feb                     User                    but Mohamed you're the customer service right           09:11 PM, 20th Feb                     User                    am asking here to know the policy for such situations           09:11 PM, 20th Feb                     User                    what is babyshop policy in such situations?!           09:12 PM, 20th Feb                     User                    the seller gave me wrong information so i bought a product doesn't have the feature i want !!           09:14 PM, 20th Feb                   Mohammad                   babyshop do not have exchange policy only return and refund           09:14 PM, 20th Feb                     User                    and clearly asked for it           09:15 PM, 20th Feb                   Mohammad                   but as you have bought it from the store you can visit the store and tell them there concern           09:15 PM, 20th Feb                     User                    and if they refused to exchange it           09:15 PM, 20th Feb                     User                    what shall i do           09:15 PM, 20th Feb                   Mohammad                   Only they can do that as it was a offline purchase           09:17 PM, 20th Feb                     User                    okay           09:17 PM, 20th Feb                     User                    so you're just for online services?!           09:18 PM, 20th Feb                   Mohammad                   yes we are for online services purchases           09:18 PM, 20th Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:21 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131177