Subject: Ticket Assigned - Conversation with Rolling Wayfarer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 16:58:55 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Wayfarer Rolling Wayfarer                    Hello           08:33 PM, 20th Feb                   Bot                   أهلا مرة أخرى!           08:33 PM, 20th Feb                     Rolling Wayfarer                    Return for Steve Madden Women's Textured ...  of order 6203963704 is confirmed. Our courier partner will get in touch with you & pick up your return in 2-5 days           08:34 PM, 20th Feb                     Rolling Wayfarer                    i have this issue for over 4 months, it is just too much           08:34 PM, 20th Feb                     Rolling Wayfarer                    please solve this problem           08:35 PM, 20th Feb                     Rolling Wayfarer                    i want to return this item. I have contacted so so many times in the past few months and nothing happens           08:35 PM, 20th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            08:37 PM, 20th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           08:37 PM, 20th Feb                     Rolling Wayfarer                    order number is : 6203963704           08:38 PM, 20th Feb                   Mohammad                   Please allow me to check it for you.            08:38 PM, 20th Feb                     Rolling Wayfarer                    i want to return this item. I have contacted so so many times in the past few months and nothing happens.. no one contacted me..           08:39 PM, 20th Feb                     Rolling Wayfarer                    please I am going abroad I need to return this item.           08:39 PM, 20th Feb                     Rolling Wayfarer                    I went to the store in person and they refuse to return or exchange because I bought it online           08:40 PM, 20th Feb                   Mohammad                   i am checking it           08:40 PM, 20th Feb                     Rolling Wayfarer                    ok I’m waiting           08:41 PM, 20th Feb                   Mohammad                   the item is not received           08:45 PM, 20th Feb                   Mohammad                   have you any return slip ?           08:46 PM, 20th Feb                     Rolling Wayfarer                    Sorry!           08:46 PM, 20th Feb                     Rolling Wayfarer                    I have the item with me           08:46 PM, 20th Feb                     Rolling Wayfarer                    no one contacted me regarding to send it back and refund           08:46 PM, 20th Feb                     Rolling Wayfarer                    it’s the Steve Madden shoes           08:47 PM, 20th Feb                     Rolling Wayfarer                    the courier did not contact to collect the item. I have been waiting for over 3-4 months now           08:48 PM, 20th Feb                     Rolling Wayfarer                    this is the last message I receive 10 days ago           08:48 PM, 20th Feb                   Mohammad                   the item is from shoemart right ?           08:48 PM, 20th Feb                     Rolling Wayfarer                    Return for Steve Madden Women's Textured ...  of order 6203963704 is confirmed. Our courier partner will get in touch with you & pick up your return in 2-5 dayS           08:49 PM, 20th Feb                   Mohammad                   you can simply return the item in store also           08:49 PM, 20th Feb                     Rolling Wayfarer                    i bought it from Centrepoint app. And it’s Steve Madden shoe brand           08:49 PM, 20th Feb                   Mohammad                   if you can manage to visit store           08:50 PM, 20th Feb                     Rolling Wayfarer                    I already went. They refuse to return it           08:50 PM, 20th Feb                     Rolling Wayfarer                    because I bought it online           08:50 PM, 20th Feb                     Rolling Wayfarer                    that what they said to me           08:50 PM, 20th Feb                   Mohammad                   oh your item is from SM international           08:52 PM, 20th Feb                   Mohammad                   it can not be exchanged           08:52 PM, 20th Feb                   Mohammad                   you can only return and refund           08:52 PM, 20th Feb                     Rolling Wayfarer                    Sir I bought it from Centrepoint application           08:53 PM, 20th Feb                     Rolling Wayfarer                    ok I want to return it           08:53 PM, 20th Feb                     Rolling Wayfarer                    but no one contact me ever           08:53 PM, 20th Feb                     Rolling Wayfarer                    i asked for return and refund for over 4 months now. It’s too much.           08:54 PM, 20th Feb                     Rolling Wayfarer                    The customer services at centerpoint is the worse honestly           08:55 PM, 20th Feb                   Mohammad                   ok for one time you visit the centrepoint and return the item if they refuse me just come on chat i will make it collected from courier itself           08:55 PM, 20th Feb                   Mohammad                   is that ok ?           08:55 PM, 20th Feb                     Rolling Wayfarer                    so now what should I do is:: go to the store and return the item           08:56 PM, 20th Feb                     Rolling Wayfarer                    and contact you from there. Right!!           08:57 PM, 20th Feb                   Mohammad                   yes try one more time tell them as per policy i can return the product in store           08:57 PM, 20th Feb                     Rolling Wayfarer                    I’ll go on Thursday then I’ll come here.           08:58 PM, 20th Feb                   Mohammad                   sure           08:58 PM, 20th Feb                   Mohammad                   Is there anything else I can help ?           08:58 PM, 20th Feb                     Rolling Wayfarer                    Thank you           08:58 PM, 20th Feb                   Mohammad                   welcome           08:58 PM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:58 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131081