Subject: Ticket Assigned - Conversation with Chanting Telephone
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 16:50:39 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chanting Telephone Chanting Telephone                    Hi           07:42 PM, 20th Feb                     Chanting Telephone                    one of the items I have received is damaged           07:43 PM, 20th Feb                     Chanting Telephone                             07:43 PM, 20th Feb                   Mohammed                   Hi, Thank you for contacting us. My name is Fahim, I will be happy to assist you.           07:45 PM, 20th Feb                     Chanting Telephone                    Hi           07:47 PM, 20th Feb                     Chanting Telephone                    i received this damaged jeans and I want to replace it           07:48 PM, 20th Feb                     Chanting Telephone                    Hello r u there           07:52 PM, 20th Feb                   Mohammed                   Could you please share your order number so that I can assist you further?           07:54 PM, 20th Feb                   Mohammed                   Are you still connected with us?           07:56 PM, 20th Feb                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:00 PM, 20th Feb                     Chanting Telephone                    Hi           08:02 PM, 20th Feb                     Chanting Telephone                    i received this damaged jeans and I want to replace it. Order number is 6274916922.           08:03 PM, 20th Feb                     Chanting Telephone                             08:04 PM, 20th Feb                   Mohammed                   A moment please           08:06 PM, 20th Feb                     Chanting Telephone                    Ok           08:07 PM, 20th Feb                   Mohammed                   sorry that you have received damaged item however, we request you to please return the item and place an order again           08:08 PM, 20th Feb                     Chanting Telephone                    I used a promo code and of I return I have to bear the cost although it’s not my fault           08:08 PM, 20th Feb                     Chanting Telephone                    please let me know what will the refund amount be           08:09 PM, 20th Feb                   Mohammed                   please share the full name of the item so we can help you           08:13 PM, 20th Feb                     Chanting Telephone                    Ok           08:13 PM, 20th Feb                     Chanting Telephone                             08:14 PM, 20th Feb                     Chanting Telephone                    The blue one           08:14 PM, 20th Feb                   Mohammed                   it is not visible           08:17 PM, 20th Feb                   Mohammed                   please share visible one           08:18 PM, 20th Feb                     Chanting Telephone                    Wait           08:18 PM, 20th Feb                     Chanting Telephone                             08:18 PM, 20th Feb                   Mohammed                   A moment please           08:21 PM, 20th Feb                     Chanting Telephone                    Ok           08:21 PM, 20th Feb                   Mohammed                   the refund amount will be 34.7           08:29 PM, 20th Feb                     Chanting Telephone                    Ok           08:30 PM, 20th Feb                     Chanting Telephone                    Its company’s fault the company should replace/ refund me in full           08:31 PM, 20th Feb                   Mohammed                   I have created a return request now           08:31 PM, 20th Feb                     Chanting Telephone                    The company need to refund me in full           08:31 PM, 20th Feb                   Mohammed                   do you want to remain it or delete it?           08:31 PM, 20th Feb                     Chanting Telephone                    since it’s their fault           08:31 PM, 20th Feb                     Chanting Telephone                    I dnt understand?           08:32 PM, 20th Feb                     Chanting Telephone                    I can do that myself the refund I just need to know y am I being refunded less when it’s company’s fault           08:32 PM, 20th Feb                   Mohammad                   have you done with return request ?           08:37 PM, 20th Feb                     Chanting Telephone                    I will process the refund I’m asking y am I           08:38 PM, 20th Feb                     Chanting Telephone                    y I’m being charged for the code since it’s the company’s fault           08:39 PM, 20th Feb                   Mohammad                   i can understand but voucher is non refundable           08:45 PM, 20th Feb                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:50 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2131053