Subject: Re: Item missing in order 6268498963
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, mohammad humayun <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 19 Feb 2021 22:21:49 -0700 (MST)

Hi Team, 

Please assist as the item 156761299 has not been shipped with the order and the cancellation is getting failed. 

The issue is pending since 28th of Jan. 

Regards 
Shakeeb 

From: "mohammad humayun" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, February 11, 2021 12:54:21 AM 
Subject: Item missing in order 6268498963 

Hi Team, 

Order number: 6268498963 
Ticket ID: 2048154 

Issue: Customer is complaining about the missing item in the order 156761299_LS_MX -- Maybelline New York Go Extreme Mascara SAR 15.00. I have checked the item was not shipped in consignment and partial cancellation is also failed for 2 times. Kindly check and refund the amount. 

Regards, 
Humayun.