Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 00:12:40 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:00 AM, 20th Feb                     User                    I have ordered something and I want to collect from oasis by tomorrow pls confirm           04:00 AM, 20th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            04:01 AM, 20th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           04:01 AM, 20th Feb                     User                    If I don't get tomorrow I have to cancel since I'm traveling tomorrow           04:01 AM, 20th Feb                   Mohammad                   I need order number please           04:02 AM, 20th Feb                     User                    1 sec           04:03 AM, 20th Feb                   Mohammad                   ok           04:03 AM, 20th Feb                     User                    9636533794           04:03 AM, 20th Feb                   Mohammad                   Please allow me to check it for you.            04:03 AM, 20th Feb                     User                    Pls           04:03 AM, 20th Feb                   Mohammad                   It is placed on 19th           04:04 AM, 20th Feb                     User                    Correct           04:04 AM, 20th Feb                   Mohammad                   it will take atleast 2-3 business days to be ready           04:04 AM, 20th Feb                     User                    U don't have to delever will collect from store           04:04 AM, 20th Feb                   Mohammad                   the item which you place comes from warehouse           04:05 AM, 20th Feb                     User                    Could u be able to make it ready as it is urgent           04:05 AM, 20th Feb                     User                    Oh           04:05 AM, 20th Feb                   Mohammad                   we can forward the concern to warehouse           04:05 AM, 20th Feb                   Mohammad                   to make it as fast as they can           04:05 AM, 20th Feb                   Mohammad                   but then also 2 days it will take           04:06 AM, 20th Feb                     User                    By any chance I can't get it by tomorrow           04:06 AM, 20th Feb                     User                    Evening 8pm is fine           04:06 AM, 20th Feb                   Mohammad                   No we are sorry as i can see that consignment is also not created yet           04:06 AM, 20th Feb                   Mohammad                   it will create by tomorrow and then it will get delivered on store           04:07 AM, 20th Feb                     User                    OK in that case I would like to cancel it pls           04:07 AM, 20th Feb                   Mohammad                   as it is submitted to warehouse so it can not be cancelled           04:08 AM, 20th Feb                   Mohammad                   but if you will not pick it up it will automatically get cancelled           04:08 AM, 20th Feb                   Mohammad                   and refund will be done for the same           04:08 AM, 20th Feb                     User                    There is no cancelation u mean in max           04:08 AM, 20th Feb                   Mohammad                   If you want then someone else can also pick your order on your behalf           04:08 AM, 20th Feb                     User                    Oh ok           04:08 AM, 20th Feb                     User                    No I wanted to take it with me           04:09 AM, 20th Feb                   Mohammad                   there is cancellation but now the request has been sent to warehouse so now it can not be cancelled           04:09 AM, 20th Feb                     User                    So I can just leave it will get cancel automatically and then will get the refund yeh           04:09 AM, 20th Feb                     User                    In how many days do I get the refund           04:10 AM, 20th Feb                   Mohammad                   yes in 14 days it will get cancelled           04:10 AM, 20th Feb                   Mohammad                   and after that refund wll be done           04:11 AM, 20th Feb                   Mohammad                   Is there anything else I can help ?           04:11 AM, 20th Feb                     User                    No           04:11 AM, 20th Feb                   Mohammad                   ok           04:12 AM, 20th Feb                   Mohammad                   welcome           04:12 AM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 AM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127186