Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 22:08:19 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello there           01:56 AM, 19th Feb                     User                    this is the first time for me to order max online and i’d like to know when can I receive my order .. thanks           01:57 AM, 19th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            01:57 AM, 19th Feb                     User                    I think there’s something I don’t understand ... the nearest max for me is in el shorouk city ... i had to choose it to complete the order ... but it doesn’t mean that i have to go to el shorouk to have my stuff .. right?           02:00 AM, 19th Feb                   Mohammad                   for click and collect order ?           02:00 AM, 19th Feb                     User                    Yes i guess           02:01 AM, 19th Feb                   Mohammad                   yes if you select the store you need to visit the same store for the collection of the order           02:01 AM, 19th Feb                     User                    What if i want to receive it at home?           02:02 AM, 19th Feb                   Mohammad                   then choose the home delivery option           02:03 AM, 19th Feb                     User                    I need your help if you don’t mind explain to me how and when will I receive the order           02:03 AM, 19th Feb                     User                    How can i change it to home delivery plz           02:04 AM, 19th Feb                   Mohammad                   have you already selected the store ?           02:04 AM, 19th Feb                   Mohammad                   and placed the order ?           02:05 AM, 19th Feb                     User                    Yes and i already paid for it           02:05 AM, 19th Feb                   Mohammad                   oh then we are sorry now it can not be changed           02:05 AM, 19th Feb                   Mohammad                   if it was not placed then we can do it only           02:06 AM, 19th Feb                     User                    So i have to go to max el shorouk to have it?           02:06 AM, 19th Feb                   Mohammad                   yes offcourse           02:06 AM, 19th Feb                     User                    How am I suppose to know if it’s ready so i go           02:07 AM, 19th Feb                   Mohammad                   you will receive an email regarding the order is ready for pick up           02:07 AM, 19th Feb                   Mohammad                   after that you can visit           02:07 AM, 19th Feb                     User                    Okay           02:07 AM, 19th Feb                     User                    Thank you for your help I appreciate it           02:07 AM, 19th Feb                   Mohammad                   welcome always           02:08 AM, 19th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:08 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2123858