Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 21:21:28 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:06 AM, 19th Feb                   Bot                   Hi again!           01:06 AM, 19th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            01:07 AM, 19th Feb                     User                    Hi           01:07 AM, 19th Feb                     User                    I order today just before few hours           01:07 AM, 19th Feb                     User                    i chose the tone and when i placed the order it changed           01:08 AM, 19th Feb                   Mohammad                   Could you please share your order number so that I can assist you further?           01:08 AM, 19th Feb                     User                    Yes sure           01:08 AM, 19th Feb                     User                    I order this tone           01:09 AM, 19th Feb                     User                    when i placed it it changed to beige           01:09 AM, 19th Feb                     User                    one second           01:09 AM, 19th Feb                     User                    I will send the order number           01:09 AM, 19th Feb                     User                    9636526546           01:10 AM, 19th Feb                   Mohammad                   Please allow me to check it for you.            01:10 AM, 19th Feb                     User                    Sure take ur time           01:11 AM, 19th Feb                   Mohammad                   ok i can see it           01:12 AM, 19th Feb                   Mohammad                   it wa chnaged to other           01:12 AM, 19th Feb                   Mohammad                   as the other color tones are not available           01:13 AM, 19th Feb                     User                    Yes           01:13 AM, 19th Feb                   Mohammad                   you can exchnage the item in store once you receive it           01:14 AM, 19th Feb                     User                    But it doesn't suit my tone           01:14 AM, 19th Feb                   Mohammad                   yes i can understand you can exchange the item in store           01:15 AM, 19th Feb                     User                    You cant change it ?           01:15 AM, 19th Feb                     User                    Because now when i checked the price also changed           01:16 AM, 19th Feb                   Mohammad                   no issue you have placed the item with the price before           01:18 AM, 19th Feb                   Mohammad                   you was sent the wrong item           01:18 AM, 19th Feb                   Mohammad                   and it can be chnages           01:18 AM, 19th Feb                   Mohammad                   changed           01:18 AM, 19th Feb                     User                    With same price right           01:18 AM, 19th Feb                   Mohammad                   yes           01:18 AM, 19th Feb                     User                    So when i receive the item i can change them in store only right           01:20 AM, 19th Feb                   Mohammad                   yes           01:20 AM, 19th Feb                   Mohammad                   online only return and refund           01:20 AM, 19th Feb                     User                    Ok thank you           01:20 AM, 19th Feb                   Mohammad                   welcome           01:21 AM, 19th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:21 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2123794