Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 19:51:58 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i received wrong order how can I exchange it and get what i have ordered?           11:44 PM, 18th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            11:44 PM, 18th Feb                   Mohammad                   the order was from ?           11:45 PM, 18th Feb                     User                             11:45 PM, 18th Feb                   Mohammad                   spalsh centrepoint ?           11:45 PM, 18th Feb                     User                    Babyshop centerpoint           11:45 PM, 18th Feb                   Mohammad                   we apologies for babyshop items only return and refund can be done           11:45 PM, 18th Feb                   Mohammad                   you can raise an online request           11:45 PM, 18th Feb                   Mohammad                   or can return the items in store also           11:46 PM, 18th Feb                     User                    But they sent wrong items           11:46 PM, 18th Feb                   Mohammad                   I can understand this but as per the policy i am telling you           11:46 PM, 18th Feb                   Mohammad                   only return and refund can be done for the same           11:46 PM, 18th Feb                     User                    Couldn’t take it back and send correct one           11:46 PM, 18th Feb                   Mohammad                   no it is not possible for us please understand           11:47 PM, 18th Feb                     User                    If i go to the store and give them wrong item           11:47 PM, 18th Feb                     User                    I cant get the one i ordered?           11:47 PM, 18th Feb                   Mohammad                   you can visit the store and return it there and also ask for the refund at same time           11:47 PM, 18th Feb                   Mohammad                   if you found the same item you can buy it seperately           11:48 PM, 18th Feb                     User                    I bought with credit card           11:49 PM, 18th Feb                     User                    so refund will take time right?           11:49 PM, 18th Feb                   Mohammad                   it will take 2-15 business days to be reflect back           11:50 PM, 18th Feb                     User                    Alright           11:50 PM, 18th Feb                     User                    in store it’s feasible           11:50 PM, 18th Feb                     User                    yeah?           11:50 PM, 18th Feb                   Mohammad                   yes           11:51 PM, 18th Feb                     User                    thank you           11:51 PM, 18th Feb                   Mohammad                   welcome           11:51 PM, 18th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:51 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2123608