Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 19:09:46 +0000 (UTC)

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Kindly disconnect my previous link so that i am able to link again my shukran account im losing a lot of my points           10:35 PM, 18th Feb                     User                    Deactivate my shukran account so that i can enter it again i spent almost 700 now but no points was credited in my account           10:37 PM, 18th Feb                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            10:37 PM, 18th Feb                   Mohammad                   share the email please           10:38 PM, 18th Feb                     User                    [email-masked]           10:38 PM, 18th Feb                   Mohammad                   can not find any order with this email           10:39 PM, 18th Feb                   Mohammad                   please tell me any order number           10:39 PM, 18th Feb                     User                    [email-masked]           10:39 PM, 18th Feb                   Mohammad                   no shukran is linked           10:41 PM, 18th Feb                   Mohammad                   you can link the new shukran           10:41 PM, 18th Feb                     User                    Kindly check attached           10:43 PM, 18th Feb                     User                    But my card is blocked, how?           10:47 PM, 18th Feb                   Mohammad                   no card is linked           10:48 PM, 18th Feb                   Mohammad                   as i can check it           10:49 PM, 18th Feb                     User                    But this is what is showing everytime i checked out           10:53 PM, 18th Feb                   Mohammad                   Please try re install the app           10:53 PM, 18th Feb                   Mohammad                   and also try login form PC or laptop and check it once more           10:53 PM, 18th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           10:57 PM, 18th Feb                     User                    You need to unlocked it           10:57 PM, 18th Feb                     User                    So i can be connected again           10:57 PM, 18th Feb                   Mohammad                   let me check           10:58 PM, 18th Feb                   Mohammad                   it is already unlinked           11:00 PM, 18th Feb                   Mohammad                   you can link it now again           11:00 PM, 18th Feb                   Mohammad                   Is there anything else I can help ?           11:02 PM, 18th Feb                     User                    Still the same           11:03 PM, 18th Feb                   Mohammad                   please re install the app have to done this ?           11:03 PM, 18th Feb                     User                    Can you just give me the invoice no. And date of purchase of those order no. So i can just enter it directly in my shukran account since validity of purchase is 1 month           11:04 PM, 18th Feb                     User                             11:04 PM, 18th Feb                   Mohammad                   for invoice i need to send a request and then i can provide you           11:05 PM, 18th Feb                   Mohammad                   Please aalow me some time to do that           11:05 PM, 18th Feb                   Mohammad                   done           11:07 PM, 18th Feb                   Mohammad                   please check it is unblocked           11:07 PM, 18th Feb                   Mohammad                   and the id you used is [email-masked]           11:07 PM, 18th Feb                   Mohammad                   you can link it now           11:08 PM, 18th Feb                   Mohammad                   Is there anything else I can help ?           11:08 PM, 18th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2123485