Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 13:15:19 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">what about my refund?</div>
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<div>On Sat, 20 Mar 2021, 11:51 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Saima,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please be informed that ​one item has been cancelled by the system automatically in your order number 9639201106.</div>
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<div dir="ltr">However, your refund for cancelled item for AED 13.00 has been processed on 03/03/2021 with the transaction ID 169999990105902187. The amount will take 2-15 business days to be reflect back in your account.</div>
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<div dir="ltr">​We can also check that a return is also raised for the one item. Our courier will contact you for the collection of the item within 3-5 business days. </div>
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<div dir="ltr">Your refund for AED 39.00 will be refunded back in your bank account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180736