Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 20:49:31 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">When did I complaint that I didn’t get my refund?</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">Mail</a> for Windows 10</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br><b>Sent: </b>Sunday, March 21, 2021 4:19 PM<br><b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject: </b>escalation</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2146073</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Humayun : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Zeeshan,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that your refund for SAR 15.30 has been processed on 28/02/2021 with the transaction ID 169999990076625499. The amount will take 2-15 business days to be reflect back in your account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2146073