Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 08:10:55 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Please refund my money back<br><br>
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<div>On Mar 20, 2021, at 4:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2111871</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Kholoud,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We would like to inform you that your refund voucher has been deactivated and the amount of KWD 7.5 will be refunded back in your KNET account within 7-10 business days.</div>
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<div dir="ltr">However, please be informed that you have asked to refund the money and you refused the voucher so we deactivated the voucher and we have arranged the refund in your KNET account which will take 7-10 business days to be refunded back.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111871