Subject: New Reply Received - RE: Order 6272271786 -Refund issue.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 07:16:35 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  RE: Order 6272271786  -Refund issue.   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Reminder for below issue.</div>
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<div class="MsoNormal">Thanks </div>
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<div>From: Thulasiraman Manoharan (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, March 18, 2021 11:13 AM<br>
<b>To:</b> Ahamed Fayaz (TCS) &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; ArishLaila &lt;[email-masked]&gt;; Malik Ismail &lt;[email-masked]&gt;; LMG
 OMS &lt;[email-masked]&gt;; LMG WMS &lt;[email-masked]&gt;; Gaurav Kumar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Cpr10 Operations &lt;[email-masked]&gt;; Cpr10 Centrepoint &lt;[email-masked]&gt;; Manager Cpr10 &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Nusaybah
 Alzuman &lt;[email-masked]&gt;; Agha Rayees &lt;[email-masked]&gt;; Mohd Saif &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Order 6272271786 -Refund issue. </div>
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<div class="MsoNormal">Looping Gaurav,</div>
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<div class="MsoNormal">Hi Gaurav,</div>
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<div class="MsoNormal">We could see that order was shipout from RDC. We cant cancel the order(6272271786)  manually form OMS end , it will cause inventory mismatch between OMS and RMS.</div>
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<div class="MsoNormal">Please mark the order as LIT or SED . So order will automatically cancelled in OMS and refund will be initiated to customer .</div>
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<div class="MsoNormal">Thanks and Regards</div>
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<div class="MsoNormal">Thulasiraman M</div>
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<b>From:</b> Ahamed Fayaz (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 18, 2021 10:54 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; LMG OMS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; LMG WMS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Cpr10 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Agha Rayees &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd Saif &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order 6272271786 -Refund issue. </div>
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<div class="MsoNormal">Hi Qazi,</div>
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<div class="MsoNormal">Team is checking on the same..</div>
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<div class="MsoNormal">++ OMS &amp; WMS Teams.</div>
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<div class="MsoNormal">Thanks &amp; Regards ,</div>
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<div class="MsoNormal">Ahamed Fayaz S I</div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt;color:#767171">Tower Lead- Ecomm &amp; WH Operations</span></b></div>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;color:#767171">Desk : +971 4 809 4374 | Cell : +971  56  688 7906</span></b></div>
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<b><span style="color:gray">Email :</span></b><span style="color:#C00000"> </span><u><span style="color:#0563C1"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></span></u><span style="color:#212121"></span>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 18, 2021 10:43 AM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahamed Fayaz (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Cpr10 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Agha Rayees &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd Saif &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order 6272271786 -Refund issue. </div>
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<div class="MsoNormal">Hi <a id="OWAAMA7E57030C71E4E638EFC492889DBBB6B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahamed Fayaz (TCS)</span></a>,</div>
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<div class="MsoNormal">Please have a look into SR- INC1002348.</div>
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<div class="MsoNormal">Customer following up for his refund.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Qazi Mohammed. </div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 17, 2021 11:14 AM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rydconloc Cs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Elvis V. Garcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order 6272271786 - Late delivery.</div>
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<div class="MsoNormal">Reminder</div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 15, 2021 11:49 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rydconloc Cs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Elvis V. Garcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order 6272271786 - Late delivery.</div>
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<div class="MsoNormal"><a id="OWAAM8EDFE71E82194DEF9685D8A787C0BBFA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a></div>
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<div class="MsoNormal">Raised this to tech INC1002348</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thank you and Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Jessie Caparas</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +97145172087</span></div>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 14, 2021 3:37 PM<br>
<b>To:</b> Rydconloc Cs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Malik Ismail &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Elvis V. Garcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order 6272271786 - Late delivery.</div>
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<div class="MsoNormal">Dear <a id="OWAAM0FF7A923A2E94DE393C8BC4E34D46ECA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Malik Ismail</span></a>
<a id="OWAAM1BBC497993AF4F9691257A1A48B35E33" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Escalations Dxbteam</span></a>,</div>
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<div class="MsoNormal">Reported order has been cancelled due to tech issue &amp; unable to ship, can you please initiate refund and communicate with customer.
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<div class="MsoNormal">Order Number:6272271786</div>
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<div class="MsoNormal">Customer:Aney Umer</div>
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<div class="MsoNormal">Order Created:Feb 9, 2021</div>
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<div class="MsoNormal">Order Delivery Mode:Store pickup</div>
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<div class="MsoNormal">Order Status:IN_PROGRESS</div>
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<div class="MsoNormal">Display Order Status:Processing</div>
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<b>From:</b> Rydconloc Cs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 14, 2021 2:07 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Elvis V. Garcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Order 6272271786 - Late delivery.</div>
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<div class="MsoNormal">Dear Qazi,</div>
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<div class="MsoNormal">Order has been cancelled due tech issue&amp; unable to ship.</div>
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<div class="MsoNormal"><span style='font-family:"Bahnschrift",sans-serif'>Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span style='font-family:"Bahnschrift",sans-serif'>Ganesh Chaulagain</span></div>
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<div class="MsoNormal"><span style='font-family:"Bahnschrift",sans-serif'>Landmark Arabia</span></div>
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<div class="MsoNormal"><span style='font-family:"Bahnschrift",sans-serif'>Riyadh Non Home CS</span></div>
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<b>From:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 14, 2021 12:48 AM<br>
<b>To:</b> Rydconloc Cs &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ksaclick&amp;collect Rydconloc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Parvez Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Elvis V. Garcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> ArishLaila &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cpr10 Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Cpr10 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr10 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Order 6272271786 - Late delivery.</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>               
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<div class="MsoNormal" style="text-autospace:none">Kindly update me about this order
<span style="color:#FF014A">6272271786</span> .. Is this order has dispatched to store?</div>
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<div class="MsoNormal" style="text-autospace:none">Order placed on  9<sup>th</sup> Feb 2021, but until order has not delivered to store.</div>
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<div class="MsoNormal" style="text-autospace:none">Kindly confirm whether it going to dispatch or else stuck with any technical issue..</div>
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<div class="MsoNormal" style="text-autospace:none">Revert On urgent!!</div>
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<div class="MsoNormal">Order Number:6272271786</div>
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<div class="MsoNormal">Customer:Aney Umer</div>
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<div class="MsoNormal">Order Created:Feb 9, 2021</div>
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<div class="MsoNormal">Order Delivery Mode:Store pickup</div>
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<div class="MsoNormal">Order Status:IN_PROGRESS</div>
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<div class="MsoNormal">Display Order Status:Processing</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Qazi Mohammed. </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265391