Subject: Ticket Assigned - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 09:29:11 +0000

Hi Mohammad Humayun,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request. Hi!
I want to know if size 39 of the shoes i ordered is available since they have delivered size 37 the reason i requested for a return. If it is available i will place another order for it and i want to make sure that i will get the correct size this time. For the refund value since it will take time for it to be returned to my card, can it be refunded to My Credit Balance so i can use it in my second purchase.
Thanks.
Regards,
May

Sent from Yahoo Mail on Android 
 
  On Tue, 16 Mar 2021 at 14:02, Centrepoint<[email-masked]> wrote:    
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We’ve received your return request.

Hi May Barrientos, thank you for getting in touch with us. Here’s how your return 1000649904 for order 9642534073 will work.Our delivery partner will pick up your return in around 2-5 business days.
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|  Order Details   |
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Item
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Description
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Total Price
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|  SHOEMART INTERNATIONAL  |
|  Steve Madden Women's Quilted Low Ankle Slip On Sneakers  |
| Color: White |
|  Size: 39  |
| Quantity: 1 |

  |  AED 99  |

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|  Total | AED 99  |

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1. Box up your return
 
 Please include the invoice, price tags and any warranty information. 
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2. Hand over your return
 
Our delivery partner will pick it up from your doorstep. 
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3. Receive your refund
 
 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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Here's how your refund works:
    
   - If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
   - Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
   - Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2257031