Subject: New Reply Received - complaint regarding delivery of wrong product through online order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 12:06:15 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  complaint regarding delivery of wrong product through online order.  Ticket comment <div dir="auto">
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<span style="font-family:sans-serif;font-size:12.8px">Good afternoon,</span><div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Thank you for your response. I appreciate your interest in resolving my concern. </div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">I would like to know if the credit amount for the product to be returned can be used for direct in store purchase as I am not intending to do any more online shopping.</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Otherwise, I appreciate getting the product I ordered (moulded bra 40 size with C cup instead of D) home delivered, when you courier arrives to take the return product.</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">You can contact me on number 39682021. My residential address is as follows.</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Block 907.</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Road 783.</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Building no. 4486. </div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">East Riffa. </div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Thanks in advance,</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Kavitha </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 16, 2021, 1:21 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2235776</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2235776<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Kavitha,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We would like to inform you that we have created a return for the item you have the issue. Our courier will contact you for the collection of the item within 3-5 business days.<br><br>Your refund for BHD 3.33 will be refunded back in your my credit account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2235776