Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 11:54:56 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  My Account  Ticket comment <div>Hi, </div>
<div>Good day,</div>
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<div>I would like to request for the invoice of the transaction no. 9641843288 that has been delivered to me.</div>
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<div>Thanks and regards,</div>
<div>Maria</div>
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<div id="composer_signature"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 16/03/2021  3:24 pm  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2236603] - My Account </div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Maria,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9641843260) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9641843288).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>However, your order number 9641843288 has been already delivered to you on 15/03/2021.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2236603