Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 10:08:40 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="auto">Before i have 797 points in shukran card credit <div>Now my credit 0 </div>
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<br><br>Sent from my Huawei phone</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Tue, Mar 16, 2021, 12:21 PM<br>To: [email-masked]<br>Subject: Shukran<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2235367</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2235367<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Aly,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please be informed that ​you have pending shukran points of 34.0 it be credited in available points very soon and after that you can able to use the points for payment.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div></div></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043202004883'>Screenshot_20210316_130726_com.landmarkgroup.centrepointstores.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2235367