Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 10:17:20 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1"><div>
<div class="MsoNormal">Dear Splash, </div>
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<div class="MsoNormal">Yes very disappointing your website is displaying items which is not available and will not be able to delivery the items. I don’t know maybe it’s a scam. </div>
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<div class="MsoNormal">Can you tell me what kind information still need. </div>
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<div>On Sun, Mar 14, 2021 at 6:20 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2207880</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Humayun : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Henrietta,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that due to some technical issue you order number 9635987036 was not successfully processed and cancelled.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>However, your refund for AED 189.00 has been processed on 12/03/2021 with the transaction ID 169999990094841505. The amount will take 2-15 business days to be reflect back in your account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2207880:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2207880