Subject: New Reply Received - Replacement
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 09:21:05 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Replacement  Ticket comment <div dir="ltr">hello<div>sorry for the late reply. it has been resolved. thank you</div>
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<div>On Mon, 8 Mar 2021 at 15:21, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2196446</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2196446<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Shaniya,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that one item in your order was cancelled by the system automatically due to out of stock and we are sorry but replacement can not be done in cancelled items.</div>
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<div dir="ltr">However, your refund for the cancelled items for AED 27.00 has been processed on 04/03/2021 with the transaction ID 169999990107226906. The amount will take 2-15 business days to be reflect back in your account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2196446