Subject: New Reply Received - Late collection esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 14:48:58 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Late collection esc  Ticket comment <div id="yiv7382734317"><div id="yMail_cursorElementTracker_1615646857404">Hello Mohammad Humayon,<div id="yiv7382734317yMail_cursorElementTracker_1615646552164"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646552526">For you information, i have updated my address the very next day i received the mail from you.</div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646640525"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646582993"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646583239">Kindly recheck my credentials and let me know if it is updated in your system or i have to update again?</div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646646138"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646646342">Also please provide me information about the corrier service, </div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646695758"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646670896">Which courier company will take the return?</div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646692592"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646699275">What is my request number in that corrier service?</div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646718726"><br></div>
<div id="yMail_cursorElementTracker_1615646862103">Please check the attachments about the address updates<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdf68dc402-db39-4b04-a6be-48d53e544c3a" class="inline-image-global inlined-image-cid-f68dc402-db39-4b04-a6be-48d53e544c3a" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTMxMjM5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lfjhUQ1rKflP8eeExDcxdKghELPwfW6sBg-uGQfanQk" style="width:100%;max-width:800px"><br>
</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId54f04257-2ec9-4f28-9f75-2109f60d68b2" class="inline-image-global inlined-image-cid-54f04257-2ec9-4f28-9f75-2109f60d68b2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTMxMjM5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ve6QfS-laN_i8dmG2FLtInyZ6kg-SORpuNqTK0riU54" style="width:100%;max-width:800px"><br>
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<div id="yiv7382734317yMail_cursorElementTracker_1615646721070"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646611565"><br></div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646611782">Thanks</div>
<div id="yiv7382734317yMail_cursorElementTracker_1615646613437">Muaaz.<br><br><div id="yiv7382734317ymail_android_signature"><a rel="noreferrer" id="yiv7382734317ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv7382734317yqt2644084665" id="yiv7382734317yqt09818"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 13 Mar 2021 at 12:20 pm, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv7382734317"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2229536</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Muaaz,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please be informed that we have ​created a new return for both the orders. An email has been sent to you for updating the address for both the orders please update it.</div>
<div dir="ltr">​<br>
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<div dir="ltr">As you will update the address we will forward the concern to the courier for the collection of the items on priority.</div>
<div dir="ltr">
<br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2229536