Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 14:23:41 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Hello<div>Any one care to reply</div>
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<div>On Sat, Mar 6, 2021 at 8:33 AM Deepa Chandwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hello team<div dir="auto"><br></div>
<div dir="auto">Its been more than a week no one has bothered to contact  nor collect the item </div>
<div dir="auto">My mom has been waiting at home for it!</div>
<div dir="auto">When can I expect your courier parter to go and collect it?</div>
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<div dir="ltr" class="gmail_attr">On Tue, 2 Mar 2021, 09:01 Deepa Chandwani, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hello Team<div><br></div>
<div>I have left Dubai but the item is at my home with my mom. She has been sitting at home waiting for the collection of the item</div>
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<div dir="ltr" class="gmail_attr">On Mon, Mar 1, 2021 at 10:48 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Deepa,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We would like to inform you that your refund for AED 83.98 has been processed on 26/02/2021 with the transaction ID 8TL60723E0992944T. The amount will take 2-15 business days to be reflect back in your account.</div>
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<div dir="ltr">However, for your other return request our courier will contact you very soon for the collection of the item.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.</div>
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<div>Kind Regards,</div>
<div>Deepa Chandwani</div>
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<div>Kind Regards,</div>
<div>Deepa Chandwani</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2171169