Subject: New Reply Received - Re: for order 8239725311 deduction of payment from account.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 10:34:02 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Re: for order 8239725311 deduction of payment from account.  Ticket comment <div>Hi, </div>
<div>Thank you, order number number <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>8239720931 delivered just now and below all queries and concerns resolved.</span>
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<div><font><span style="font-size: 14px">Thanks for your replies...</span></font></div>
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<font><span style="font-size: 14px">Joshi Babu<br></span></font><div dir="ltr">
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<div>On 8 Mar 2021, at 12:49 PM, Joshi Abjqce &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hai,<div><br></div>
<div>Kindly in update a <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>new order was placed successfully which is: (8239720931) and it is not delivered until 08.03.2021.  And please confirm deducted money for the previous order (</span>8239725311) will be reconsidered in the new order number (<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>8239720931).</span>
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<div><font><span style="font-size: 14px"> Thanks</span></font></div>
<div><font><span style="font-size: 14px">Joshi Babu</span></font></div>
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<br><blockquote>On 7 Mar 2021, at 4:24 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2195188</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2195188<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Humayun : </div>
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<div dir="ltr">Hi Joshi,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8239725311) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8239720931).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2195188