Subject: New Reply Received - Fw:Re:Order #7437837874
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 08 Mar 2021 09:29:48 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  Fw:Re:Order #7437837874  Ticket comment <div dir="auto">Dears, <div>Again this email is not clear! What information do you require? You have already mentioned earlier that the items will be collected within 3 to 5 business days and am still waiting the collection, please reply back with what information is required exactly and don't send ambiguous mails and say ull close the case of no reply received from me within 24 hours!!! </div>
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<div>Regards, </div>
<div>Mai <br><br>Sent from my Huawei phone</div>
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<div>From: Max &lt;[email-masked]&gt;<br>Date: Mon, Mar 8, 2021, 12:22 PM<br>To: [email-masked]<br>Subject: Fw:Re:Order #7437837874<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2189415</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Jameel,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We would like to inform you that a return request is already raised for the item you have the issue. Our courier will contact you for the collection of the item within 3-5 business days. No other information is needed.<br><br>Your refund for BHD 8.00 will be refunded back in your my credit account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2189415