Subject: New Reply Received - change of goods in order
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 17:16:28 +0000

Hi Mohammad Humayun,  The customer has responded to the ticket.  change of goods in order  Ticket comment <div dir="auto">Hi,</div>
<div dir="auto"><br></div>
<div dir="auto">My address below,</div>
<div dir="auto"><br></div>
<div dir="auto">Shijil Ainikkal</div>
<div dir="auto">Core Laboratory International </div>
<div dir="auto">Mussafah,  Abudhabi </div>
<div dir="auto">Near Wesco Compound</div>
<div dir="auto">PO Box:8503</div>
<div dir="auto">Mob:0556362798</div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Shijil </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Galaxy</div></div>
<div dir="auto"><br></div>
<div><br></div>
<div align="left" dir="auto" style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 07/03/2021  7:21 pm  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: change of goods in order </div>
<div><br></div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2193964</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Humayun : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shijil,<br><br>Thanks for getting in touch with us.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>​We would like to inform you that we have created a return for the item you have the issue. However, an email has been sent to you for updating your address please update your address through that email.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">As you will update your address our courier will contact you within 3-5 business days for the collection of the item.</div>
<div dir="ltr">​</div>
<div dir="ltr">Your refund for AED 16.20 will be refunded back in your bank account.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team.<br>
</div>
</div></div>
<div></div>
<div><br></div>
<br>

</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2193964